1.Acceptance of the terms
Merivane Inc. ("Merivane", "we", "us", "our") owns and runs the website at merivane.ai (the "website"). We are a company incorporated in British Columbia, Canada.
These terms of service (the "terms") govern your use of the website. By using the website, you accept these terms. If you do not accept them, do not use the website.
These terms are for the website only. They do not cover use of the Merivane platform. See "The website and the platform" below.
2.The website and the platform
Merivane builds a software platform for computer system validation in regulated life sciences environments. We sell the platform to pharmaceutical, biotech, and CRO customers under a signed written agreement, such as an order form, a master subscription agreement, or a pilot agreement (the "customer agreement").
The website is marketing and informational only. It has no self-serve signup. If you are a customer, or a pilot partner, your use of the platform is governed by your customer agreement, not by these terms. Where these terms and a customer agreement conflict on any matter concerning the platform, the customer agreement controls.
These terms cover only your use of the public website: the marketing pages, the blog, and the contact and demo request form.
3.Use of the website
You may use the website to learn about Merivane and its platform, read the blog, and contact us. You must use the website only for lawful purposes.
You must not:
- scrape, crawl, or harvest content from the website using automated tools, except for standard search engine indexing;
- probe, scan, or test the security of the website, or attempt to access any part of it without permission;
- reverse engineer, decompile, or disassemble any part of the website or its underlying code;
- upload or transmit viruses, malware, or other harmful code;
- impersonate any person or organization, or misrepresent your affiliation with any person or organization;
- use the website's content to train, fine-tune, or otherwise develop an artificial intelligence or machine learning model; or
- interfere with the normal operation of the website, or place an undue load on it.
We may suspend or block access from any user or system that breaks these rules.
4.Information you send us
The website has a contact and demo request form. You may use it to reach out to us, and you may attach documents, such as a requirement document, to help us understand your interest.
Do not send us confidential GxP records, patient data, or personal health information through the website. The website is not built to receive regulated or sensitive health data, and we do not want it. If you need to share this kind of information with us, wait until we have a signed customer agreement or a non-disclosure agreement in place, and use the channel it sets out.
When you send us information through the contact form, you give us a licence to use it to respond to you, to assess your interest in the platform, and for our internal business records. We do not share it outside Merivane, except with the service providers named in our Privacy policy. But these terms do not create a duty of confidentiality. Only a separate non-disclosure agreement does that. Do not send us information you consider confidential unless that agreement is in place.
Our Privacy policy explains how we handle personal data you give us, such as your name and email address.
5.Accounts and access
The website itself has no user accounts. You do not need to register to browse the website, read the blog, or use the contact form.
The Merivane platform has its own accounts. Platform access is provisioned through your organization's single sign-on, under the terms of your customer agreement. These terms do not govern platform accounts or platform access.
6.Intellectual property
Merivane owns the website and everything on it: text, graphics, layouts, design, and code, except content we clearly mark as belonging to someone else. This content is protected by copyright and other intellectual property laws.
You may view and print website pages for your own personal or internal business reference. You must not copy, reproduce, republish, distribute, or create derivative works from website content for any other purpose without our written permission.
"Merivane" and our logo are our trademarks. You must not use them without our written permission, except to refer to us accurately in factual statements.
If you send us feedback, ideas, or suggestions about the website or the platform, you give us a free, perpetual, and irrevocable licence to use them for any purpose, with no obligation to you.
7.Regulatory information disclaimer
The website, including the blog, may reference regulatory frameworks and standards, such as FDA guidance, EU Annex 11, GAMP 5, and 21 CFR Part 11. This content is general information about the regulatory landscape. It is not regulatory, legal, or validation advice, and you must not rely on it as such.
Determining whether a computer system is validated, and whether it meets applicable regulatory requirements, is a decision for your organization's quality function. Merivane supplies technical controls, evidence, and documentation to support that decision. We do not make compliance determinations on your behalf, on the website or on the platform.
Where the platform generates output using artificial intelligence, such as draft test scripts, that output needs qualified human review before use. This applies whether you learn about the platform from the website or use it under a customer agreement.
8.Third-party links
The website may link to third-party websites, such as partner sites or news articles. We do not control these sites, and we are not responsible for their content, accuracy, or practices. A link does not mean we endorse the linked site. You use third-party sites at your own risk, and their own terms and privacy policies apply.
9.Disclaimers
We provide the website on an "as is" and "as available" basis, with no warranty of any kind. To the extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We do not promise that the website will be uninterrupted, error-free, or secure, or that its content is accurate, complete, or current. We may change, suspend, or remove any part of the website at any time, without notice.
Nothing in these terms limits or excludes a warranty that the law does not allow us to limit or exclude.
10.Liability
To the extent the law allows, Merivane's total liability to you arising from your use of the website is limited to one hundred Canadian dollars (CAD 100).
To the extent the law allows, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business opportunity, arising from your use of, or inability to use, the website, even if we were told this kind of loss was possible.
These limits apply regardless of the legal theory of the claim, such as contract, tort, or negligence. They do not apply to liability that the law does not allow us to limit, such as liability for our fraud or for death or personal injury caused by our negligence.
This section covers the website only. Liability under the platform is set out in your customer agreement, and that agreement's limits apply to the platform instead of this section.
11.Indemnity
You agree to hold Merivane harmless from any claim, loss, or expense, including reasonable legal fees, arising from your breach of these terms, or from your misuse of the website. This indemnity does not apply to a claim caused by our own breach of these terms or our own negligence.
12.Privacy
Our Privacy policy explains what personal data we collect through the website, why we collect it, and your rights over it. Our Cookie policy explains the cookies the website uses.
13.Changes to these terms
We may update these terms from time to time, for example to reflect a change in our website, our practices, or the law. We will post the updated terms on this page. If a change is significant, we will take reasonable steps to make it clear, such as a notice on the website.
Your continued use of the website after an update means you accept the updated terms. If you do not accept an update, stop using the website.
14.Termination of access
We may suspend or end your access to the website at any time, for any reason, including a breach of these terms, with no notice, to the extent the law allows. Sections of these terms that by their nature should survive termination, such as intellectual property, disclaimers, liability, and indemnity, continue to apply after your access ends.
Ending your access to the website has no effect on a customer agreement already in force. That agreement has its own termination terms.
15.Governing law
These terms, and any dispute arising from your use of the website, are governed by the laws of British Columbia and the federal laws of Canada that apply in it, without regard to conflict of law rules.
You agree that the courts of Vancouver, British Columbia have exclusive jurisdiction over any dispute arising from these terms or your use of the website, and you submit to that jurisdiction.
16.General
If any part of these terms is found invalid or unenforceable, the rest of the terms stay in force, and the invalid part is read to give effect to its intent as closely as the law allows.
These terms are the entire agreement between you and Merivane about your use of the website. They replace any earlier agreement on that subject. They do not apply to your use of the platform, which your customer agreement governs.
Our failure to enforce a term is not a waiver of our right to enforce it later. You must not assign or transfer your rights under these terms without our written consent. We may assign our rights under these terms, for example as part of a merger, acquisition, or sale of assets.
These terms are written in English. If we later publish a French version for Quebec users, the English version controls in case of conflict, unless the law requires otherwise.
17.Contact
Questions about these terms, or about the website, go to [email protected].